Frequently Asked Questions
Everything you need to know about your ALO Indonesia experience.
What is the standard shipping time for orders within Indonesia?
For orders within Jabodetabek, delivery typically takes 1-3 business days. For other regions across Indonesia, please allow 3-7 business days depending on your location.
How do I ensure I am choosing the correct size for activewear?
We provide a comprehensive size guide on every product page. We recommend measuring your bust, waist, and hips to compare against our chart, as our high-performance fabrics are designed for a compression fit.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of receipt, provided the items are unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, socks and intimate wear cannot be returned.
Are the materials used in ALO Indonesia products sustainable?
Yes, we are committed to sustainability. Many of our performance fabrics are made from recycled materials and are produced in eco-aware facilities that prioritize reduced water consumption.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), Bank Transfers (VA), and popular digital e-wallets such as GoPay, OVO, and ShopeePay.
How should I care for my activewear to maintain its quality?
To preserve the elasticity and color of your gear, we recommend machine washing in cold water with similar colors and hanging to dry. Avoid using bleach or fabric softeners.